Help Desk - Helpdesk

Welcome to the Help Desk! 

Here you can get the support that you need:  

1. Browse the categories
2. Search the question & answer you need
3. If you don't find it or you need further support, write us using the chat on at the bottom right of your screen! We'll get back to you in short time! helpdesk will be dedicated to support SMEs interested in adopting LCE methodologies and that lack  experience in this field. End-users can receive dedicated support on the adoption of best practices regarding energy efficiency in ICT and assistance on using services, such as the self-assessment tool (available soon) and the online marketplace.


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To get assistance from helpdesk, either log in and access this service from your profile page, or visit the Frequently Asked Questions page and add your name and email to the chat box which appears automatically.

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The helpdesk will provide support in 5 languages: English, French, Italian, German and Spanish, allowing barrier reduction to almost 60% of European ICT SMEs.

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To select one of the 5 languages available on helpdesk, select the “flag” of the country/language.

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